Early yesterday a representative from FTD sent an apology email and wanted to talk about the unfortunate situation that had occurred. Now for those who know the story, this was out of left field since this would be the first time that any FTD representative actually would have responded to any requests at this point. I informed him to give me a call in the afternoon going into evening, since i would still be at work and would try to make some time.
Mr. Brown was very apologetic about the unfortunate events that had transpired and wished to apologize on behalf of FTD. He asked for a brief summary, which I told him how the events happened, but kept it short and brief. (note: I actually think that this may have been the DM for this area, due to how smooth he was talking, keeping the compassion alive)
In the end, not to get too wordy I actually received my apology and a full refund. Now this would not have happened I found out if I had not posted on this Blog, plus posted on Twitter. The Twitter post was the one that caught someone’s attention, which led the information to be directed to whoever Mr. Brown (if that is your real name).
To all of the other frustrated customers out there. DO NOT GIVE UP! Take the time, get noticed and speak up. It works, it works, it works. It may take some time, maybe just a couple minutes a day ( the longest part of this process was creating the free blog on WordPress) But it was well worth it. Link everything you do and learn how to do SEO (Search Engine Optimization).
I will still want people to share their stories, and hopefully try to get others noticed and have some resolution for those who still have been ignored.
